Microsoft simplifies customer support for multilingual audiences with the introduction of multilingual voice agents for contact centers. These advanced agents eliminate the need for separate bots for each language, reducing complexity and speeding up deployment. With seamless integration across messaging and voice interactions, businesses can now handle calls in multiple languages using a single, versatile bot, enhancing efficiency and improving customer experiences.

Here's what you can achieve with the new multilingual voice agents:

- Seamless Language Switching: Use a single phone number and effortlessly switch languages mid-call based on customer input.

- Unified Bot Management: Build and manage one bot in Copilot Studio that handles multiple languages, simplifying operations.

- Lower Total Cot of Ownership: Reduce maintenance complexity with centralized updates, eliminating the need for language-specific bots.

- Faster Deployment: Deploy updates and new features across all supported languages simultaneously, accelerating rollout times.

- Enhanced Customer Satisfaction: Provide a personalized experience by enabling customers to switch languages mid-call—no need to dial multiple phone numbers.