Member Management
Clubs, unions and professional societies have members rather than customers. Many charities and businesses use memberships as a means of delivering services and/or receiving income.
A membership management system is designed to manage the relationships with members including the communications, products and services provided and subscriptions.
Subscriptions and Donations
Eliminate unnecessary drudgery. Subscription renewals and invoicing can be automated, payments tracked and late payments highlighted for intervention. Donations can be automatically receipted and tracked. For registered charities, annual statements of donations can be automatically calculated and sent out.
Member Self-service
Make it easier for non-members to apply and for your members to engage with you. Empower your members with self-service. Enable them to update their contact details, change their subscriptions, donate online and look at their account history – 24/7. Your members will benefit from the convenience and you’ll save time. It’s a win-win!
Communications
Keep connected with your members. Segment your membership by type, age of member, interest or location, and send targeted, relevant messages. Monitor how your members respond to your communications: Do they open the email? Do they click on a link? Open up new channels of communication including social media and on-line chat.
Events
Whether a small interest-group or a full-on conference, you can manage the event organisation and the member experience. Event details can be posted directly to the website. Members can be notified by email or text and can register and pay online. You can track attendance and members can evaluate the event so the next one can be even better.
CASE STUDIES
