Delivering exceptional customer service is more essential than ever in today’s fast-paced digital world. Everyone, from customers to business partners, has so much information and connection at their fingertips; how do you stay ahead of your competition and build positive relationships with your customers?
For businesses in New Zealand and all over the world, using the right tools can make all the difference. Microsoft Dynamics 365, paired with advanced AI-powered tools like AI agents, offers comprehensive solutions for streamlining operations and delivering a fantastic customer service experience that your clients will remember.
What Are Dynamics 365 And AI-Powered Insights?
Dynamics 365 software is designed for scalability and customisation, meaning each company that uses it can alter it to suit the needs of their team and their customers. Overall, Dynamics 365 empowers businesses of all kinds to take CRM into their own hands in an effective way.
This advanced software can help to centralise your operations, improve workflow, make data-driven decisions and drive business success. It’s no surprise that CRM is an integral part of being a loved, trusted business, as it helps you build positive relationships with the customers that support you and help you keep your operations running.
AI-powered insights help drive the productivity and usefulness of Dynamics 365. AI-powered tools analyse large volumes of data quickly to provide actionable insights to help businesses anticipate customer needs, meaning you will be better equipped to fulfil customer needs quickly and in a satisfying way.
Copilot, Microsoft’s generative AI chatbot, and other AI agents can vastly improve user experience for your team and customers. These AI agents and programs can interact with others, collect data, analyse data and then use the data to perform tasks to meet predetermined goals. So, your team can save heaps of time by assigning goals and tasks to AI agents and then letting them take care of them while your team focuses on tasks that are better suited for humans.
Essentially, you can improve customer engagement and loyalty by staying on top of things using these AI-powered tools and leveraging the data provided to you.
The benefits of AI for customer support are clear:
Fast And Efficient Problem-Solving Capabilities. When you have AI-powered tools analysing significant amounts of data in seconds, you can identify potential issues before they worsen. So, you can stop problems from happening and keep your operations running smoothly while avoiding pitfalls. AI agents can work as fast, efficient AI team members, working quickly to help customers and coworkers.
Automated Efficiency For Faster, Better Results. There are many repetitive tasks in any line of business that can take hours for the average human to complete. Tasks such as sorting tickets or categorising queries may take plenty of effort and time for a person, but an AI agent can handle it quickly and efficiently while avoiding simple errors, allowing your team to focus on more complex challenges that are better suited for humans.
Artificial intelligence is an incredibly powerful and revolutionary tool that can be used to improve the experiences of your loyal customers and your team. If used well, you can enhance your CRM and your business like never before.
Evolving Customer Support For NZ Businesses
We at Magnetism specialise in helping our clients find business growth and success through clever strategies, innovative software and customised support - including improved customer relationship management.
Streamlined Communication: Staying On The Same Page. Tools like SMS Integration enable automated notifications, reminders and updates so that customers stay informed and always updated on what they need to know. Faster communication leads to higher satisfaction and improved engagement. The streamlined design and easy UI of modern programs like Dynamics 365 make communicating easy, even for those who have never used the software before or who aren’t tech-savvy.
Predictive Customer Service: Fast, Top-Notch Experiences. AI-powered tools can analyse data and identify patterns in customer behaviour, letting your team act preemptively to resolve potential issues. With AI tools and AI agents like Microsoft’s Copilot, you can stop problems before they happen. This will help you provide customers with a streamlined, issue-free experience.
Enhancing Your Dynamics 365 Experience With Add-Ons And Products
If Dynamics 365 isn’t quite what you need, then you can supplement it with various products to further improve your operations. We at Magnetism offer a variety of products, from developer tools to integration options. These add-ons can further customise your experience, swiftly meeting the needs of your team and your customers based on your unique business.
Here are some, but not all, of the products you could consider:
Infinity Lookup. This product offers seamless multi-lookups for managing complex relationships, and it’s especially useful for businesses dealing with intricate stakeholder networks or large accounts. This product provides your team and users with a hassle-free experience, even when working with large amounts of data.
Xero Integration. The Xero Connector can simplify payment tracking, invoicing and customer data management, saving time and ensuring accurate financial records. Every good business person knows how essential it is to stay accurate and secure when handling finances, and this add-on can help.
SMS Integration. This SMS Integration tool effortlessly enhances communication by letting you send targeted messages, notifications and reminders to customers. It’s a quick and effective way to engage with customers.
Improve Your CRM Today
How would you like to enhance your New Zealand business with Dynamics 365? We invite you to reach out to our team at Magnetism by calling us on +64 9 888 4086 or using our contact page.
Experience the innovation of Dynamics 365 with Magnetism.