Powerful tools and platforms, like those used within the Power Platform (Microsoft Dynamics 365, Power Apps, Power Automate, Copilot etc), can streamline business processes like never before. When integrated well, these tools can simplify processes, speed up content creation, quickly procure information and more.
How could your New Zealand business benefit from these advanced tools? Let’s explore the many ways in which you could benefit from AI in 2025.
How AI And Automation Can Refine How You Run Your Business
Streamlining Administrative Tasks. Helpful AI agents and automation technology can help you with a wide variety of tasks:
Data Entry. Manual data entry is time-consuming, meticulous work and human error can lead to mistakes down the track. Instead of allocating this work to team members who could be using their time better, AI-powered automation can take over data entry and ensure everything is filled out correctly.
AI Agent Assistance. Your helpful AI agent can help your team quickly find solutions and create satisfying results. For example, they could suggest personalised email responses for your sales and customer service teams. AI agents can also automatically respond to queries that come through your website contact page, speeding up the process for your customers and your team.
Smart Scheduling. Managing your schedule and the schedules of your hardworking team can be a chore. Human error can cause overlaps, inefficiencies and other frustrating problems. AI-driven scheduling optimises route planning, assigning tasks based on analysed data to keep everyone on track.
AI-Powered Document And Email Management. Having to sort through heaps of emails, documents, reports and more is time-consuming and tiresome. AI tools can prioritise documents, draft emails, summarise content and organise your documents efficiently, making it much easier to find what you need.
Enriching Employee Experiences. AI tools can revamp how your team approaches their workload. Repetitive jobs can be automated, freeing up time for more human-oriented work. For example, instead of spending hours on a data entry task that could be done by AI, an employee can work on a task that requires creativity and a human touch.
Eliminating these trying tasks can vastly improve job satisfaction, letting your team work on jobs that are more stimulating. Your team can also stay focused by concentrating on human-oriented tasks, improving decision-making and innovation.
AI agents can act as virtual assistants, aiding employees whenever they need a helping hand. This means that not only will an individual get the help they need, but they also won’t have to consult with another member of your team, therefore saving everyone time.
Overall, AI and automation can increase efficiency, improve your work environment and reduce operational costs.
Evolving Customer Experience. These tools can also change things for your customers. AI-driven customer relationship management tools can make a world of difference.
Generative AI can create interesting, engaging content that gets attention for all the right reasons. AI can be used to personalise customer experience, boosting conversion rates. Behind the scenes, AI tools can make operations smoother so that your team can launch high-quality marketing campaigns faster. When AI handles repetitive tasks, your team can focus on innovation and creativity, making experiences that attract customers' attention.
Just like how AI agents can help your hardworking team, they can also assist your customers when needed. Chatbots and virtual assistants provide instant, helpful and accurate responses to customers who need some help. Have you ever visited a website only for a chatbot to ping and ask if you need any help? These AI agents are there to assist you in case you have any questions about the website. More often than not, they can answer questions and point you in the right direction. If needed, they can connect you with a team member if you require a human’s assistance.
These chatbots can help customers feel cared for, even if your team is busy. This will save your staff members plenty of time. Plus, it saves time for your customers because they’ll have easy access to the info they need.
Case Study: Silver Fern Farms
We at Magnetism are thrilled to help our clients make the most of Microsoft Dynamics 365, utilising AI and automation to streamline operations. One client we’re proud to have helped is Silver Fern Farms, an iconic organisation that produces 30% of all of New Zealand’s lamb, beef and venison. Our main goal was to improve their booking system with their existing Dynamics CRM software, optimising their customer experience.
Silver Fern Farms was already using a Dynamics CRM system, which means we could leverage both our out-of-the-box SMS Connector and custom-built solutions.
Our support has automated the booking process to increase sales by 30%. We’ve made it so that customers can book their services from their farm securely and remotely via their phones, making the entire process much more simplified. On top of that, we’ve automated internal workflows that were initially done manually. We’ve built a framework to save time for the Silver Fern Farms team, and we’ve also made it so that their clients can make bookings faster and with much less hassle.
Improving Your Business With AI, Automation And Microsoft Dynamics 365
Imagine how much you could elevate your operations with advanced, AI-powered tools - with us at Magnetism, we can evolve your business and make life better for your team and your clients. Get in touch by calling us on +64 9 888 4086 or reaching out to us online.
Discover how you can enhance your business in 2025 with Magnetism.