Microsoft is reshaping the future of customer engagement with its latest advancements in Dynamics 365. Announced this week, the new capabilities promise to streamline service delivery and enhance customer satisfaction using cutting-edge AI technology.

Here are the three powerful AI agents designed to streamline support workflows and enhance customer experiences:

Case Management Agent (Dynamics 365 Customer Service): Automate case creation, updates, and customer follow-ups—ensuring faster resolutions and fewer errors.
Customer Intent Agent (Dynamics 365 Contact Center): Analyze past interactions to build an intent library, helping your team understand what customers really want and deliver tailored support.
Customer Knowledge Management Agent (Dynamics 365 Customer Service): Easily configure knowledge systems and connect sources with minimal effort—freeing up service reps to focus on customers.