Microsoft has unveiled the 2025 Release Wave 1 plans for Dynamics 365 and Power Platform, introducing transformative updates designed to drive business innovation. Key highlights include role-based Copilot offerings, enhancing productivity through AI-driven assistance tailored to specific roles. With a focus on empowering organizations to achieve more, these updates promise to streamline workflows, boost collaboration, and deliver unparalleled value across industries.

Here's a sneak peek at what's new:

- Release timeline: The new capabilities are scheduled for rollout between April 2025 and September 2025.

- Dynamics 365 Sales: Harness the power of AI to help sellers hit their targets by boosting productivity through automated research, ongoing follow-ups, and intelligent task prioritization.

- Dynamics 365 Customer Service: Enhance agent efficiency with advanced case management, AI-driven routing, and expanded Copilot features for representatives and supervisors.

- Power Apps: Simplify app creation with the new Plan Designer, where makers outline a business problem, and AI-powered agents guide them in crafting tailored solutions.

- Power Automate: Redefine automation with human-in-the-loop experiences, using advanced approvals and AI-driven capabilities to streamline complex business processes.