Microsoft commissioned the 2024 Forrester Consulting Total Economic Impact study to showcase how customers have cut operational costs and boosted productivity with Power Automate. By consolidating automation into a single platform, customers saved an estimated USD 9.5 million over legacy systems, cutting licensing costs and simplifying management. Interviewed customers reported a substantial three-year ROI of 248%, a payback period of under six months, and a net present value (NPV) of USD 39.85 million.

2024 Forrester Consulting Total Economic Impact key findings:

Employees handling high-volume tasks like data entry, invoicing, or document gathering saw the biggest impact from Power Automate’s RPA, saving 200 hours annually.
Expanding RPA across more use cases can deliver 40% more value to the organization from medium-impact scenarios.
Customers gain USD 31.3 million in time savings from extended automation, on top of the USD 13.2 million saved through RPA.
With Power Apps and Power Automate, customers can build low-code apps that engage employees and deliver tailored experiences.
Power Automate enables organizations to boost operational efficiency, reduce costs, and improve ROI.