Stay ahead of issues with our proactive monitoring. We identify and resolve potential problems before they impact your business, ensuring smooth and uninterrupted operations. Plus, we handle the complexities of Microsoft’s bi-annual wave updates, so your system is always up-to-date and optimized without any headaches.

Ensure your systems remain resilient against emerging threats. In today's digital age, security is paramount due to increasing cyberattacks and data breaches. We conduct a security audit on your Power Platform system every three months and provide a report with actionable insights. So that you can stay safe!

Enjoy peace of mind with a fixed monthly fee. You can raise as many support tickets and get answers to an unlimited number of your questions without worrying about additional costs. Our transparent pricing model helps you manage your budget effectively, reducing unexpected expenses and making financial planning easier.

Receive strategic roadmapping from our experts to ensure you’re making the most of your investment and aligning with best practices. Benefit from free minor cosmetic changes to your system, so your system stays tailored to your evolving needs without extra charges.

Maximize your ROI with our Infinity Support suite service, designed to unlock the full potential of the Power Platform. From proactive error monitoring to quarterly license cost reviews, storage cost reviews. We ensure your system delivers consistent, high-value performance, giving you more value and peace of mind.

Get monthly one-on-one sessions with us to review not only your system but also any relevant documents to identify potential changes or improvements. Our goal is to ensure your satisfaction with our Infinity Support suite services, allowing you to maximize the value of your system and experience continuous, reliable support.

Enhance your team's expertise with our complimentary bi-annual Power Platform training. Select a team member to receive training every six months, ensuring they stay updated and proficient with the latest system capabilities. Empower your team with the skills needed to confidently navigate and utilize your system.

Our service offers known response and target resolution times. Response times vary based on the severity and nature of the issue, but we aim to address all inquiries and issues promptly to minimize downtime and disruption. There is a choice between Basic and Rapid response times. This will be discussed during the initial call. It will be right sized to your organisation.

We continuously monitor your system for potential issues, such as performance bottlenecks, storage limits, and upcoming Microsoft updates. When we identify an issue, we take immediate action to resolve it before it impacts your operations, and we keep you informed throughout the process.

We regularly review (quarterly) your Power Platform license usage and provide recommendations to optimize your licenses. This can help you reduce costs by identifying unused or underutilized licenses and ensuring you have the appropriate licenses for your needs.

We offer free training on the Power Platform every six months for one person from your organization. Additionally, you have access to our AI chatbot (free) for Microsoft Learn content and our AI SME assistant (50% discount) for your specific system, providing you with expert guidance and support anytime you need it.

Yes, there are two prerequisites. You must have a Power Platform system that we can manage, and you need to associate yourself as a customer to Magnetism with Microsoft.

Yes! we can discuss requirements during the initial call.

Our mission is to help you realise your potential through our smart use of technology. Here are our reasons for doing this:

1. Proven Track Record: Over a decade ago, we pioneered the "Don't lose your support hours" model for Microsoft support. Our history of innovation speaks to our commitment to delivering exceptional value.

2. Commitment to Excellence: We stand by our Zero Failed Implementations (ZFI) promise. This commitment costs us, but we are dedicated to ensuring successful outcomes for our clients. We believe in our ability to deliver, and we're willing to put skin in the game to prove it.

3. Proven Processes: Our robust and well-defined processes have been honed over years of experience. These processes ensure that we deliver consistent, high-quality results that may seem too good to be true, but are achieved through meticulous planning and execution.

The following is a high-level list of services that we will be providing as part of this Infinity Support suite offering. We can discuss these in detail during the first call:

• Lifetime warranty for bug fixes

• Fully managed Microsoft updates (e.g., Wave Updates)

• Quarterly security review & recommendation report

• Quarterly license review report

• Quarterly storage review report

• Training for one person every six months

• Unlimited support with Service Level Agreement (log as many tickets as you like; please note, major changes are not included).

• 50% discount on all Magnetism products

• Discounted rates for add-ons from KingswaySoft, mscrm-addons, ClickDimensions, and other eligible partners

• Discounted Microsoft licenses (if we can beat your existing price)

• Free access to Power Assist AI

• Monthly one-on-one meetings with client success manager

Our Infinity Support suite contracts are available for a minimum term of 12 or 24 months, with a 6-month notice period required for cancellation. This ensures we can provide consistent, long-term support for your organization.

We offer a free handover from your existing vendor, covering up to a specified amount if your current vendor charges for handover time. This ensures a smooth and hassle-free transition to our service.